Cancellation and Refund Policy for
www.onlinegrocerynashik.com
Last updated: 24/09/2023
Cancellation Policy
a. Order Cancellation: You may cancel an
order placed on www.onlinegrocerynashik.com before it is processed for
shipment. To cancel an order, please log in to your account and follow the
cancellation instructions provided.
b. Cancellation Window: Orders can
typically be canceled within 12 hours of being placed. After this period,
orders may have already entered the processing stage and cannot be canceled.
c. Special Circumstances: We reserve the
right to cancel any order at our discretion, including but not limited to
situations where product availability or pricing errors occur.
Refund Policy
a. Eligibility for Refund: You may be
eligible for a refund under the following circumstances:
i. Product Defect: If you receive a
product with a defect or quality issue, please contact our customer support
team within 2 days of receiving the order. We may request photographic evidence
to assess the issue.
ii. Order Cancellation: If you cancel an
order within the allowed cancellation window, you will receive a full refund.
iii. Unavailability: In rare cases, if a
product becomes unavailable after you place an order, we will issue a refund
for the unavailable item.
b. Refund Processing: Refunds will be
processed within 7 business days after we confirm your eligibility for a
refund. The refund will be issued to the original payment method used for the
purchase.
c. Return Shipping: If a return is
required, we will provide you with instructions and may cover the cost of
return shipping if the return is due to a product defect.
Non-Refundable Items
a. Some items are non-refundable,
including:
i. Perishable goods, such as fresh
produce or dairy products.
ii. Items that have been opened, used,
or damaged by the customer.
b. Please review the product description
and any applicable return exceptions before making a purchase.
Contact Us
If you have questions or concerns about
our cancellation and refund policy or need assistance with a refund request,
please contact our customer support team at onlinegrocerynashik@gmail.com
Policy Changes
We reserve the right to update or modify
this Cancellation and Refund Policy at any time. Any changes will be effective
immediately upon posting on our website. Please check this policy periodically
for updates.